CANCELLATION, NO SHOW & LATE POLICY
Your appointment is important to us and is reserved especially for you! When you miss an appointment with us, arrive too late, or cancel at the last minute, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time slot. Our livelihood depends on our clients showing up. Out of respect for our time and respect for clients who want to receive services we have implemented the following policies...
-At least 24 hours notice is required when rescheduling or cancelling an appointment. If at least 24 hours notice wasn't provided, a fee of 50% of the service will be charged. If you have a package or groupon, it will be redeemed.
-After 1 no call/no show, the client may not be able to schedule future appointments, or will be required to make a deposit of 50% of the service, or will only be allowed to make same day appointments.
-If a client is more than 15 minutes late to an appointment the appointment will be forfeited and treated as a last minute cancellation where 50% of the service is due. If your appointment is 15 minutes or less, we have a 5 minute late policy.
-A valid credit card is required to hold your appointment. You will not be billed unless you cancel after 24 hours or no show. Upon checkout, clients may choose their method of payment.
-A confirmation text will now be sent out 72 hours before your appointment instead of 48 hours before and a reminder text will be sent out 24 hours before. Please confirm your appointment asap. If you need to reschedule, please give us as much notice as possible, preferably more than 24 hours. This allows us the opportunity to fill the appointment and more availability for rescheduling you!
Thank you for your support and understanding! We look forward to seeing you!